Governance

Effective governance systems allow us to continually assess the services we provide, ensuring that we are not complacent and always striving for improvement by identifying and implementing necessary changes.

Good governance involves having the right structures and processes in place to lead, direct, and control the quality of our services. This includes identifying and mitigating risks, meeting required standards, investigating and addressing any sub-standard performance, driving quality improvements, and sharing best practices.

Healthcare governance focuses on all factors affecting the quality of care provided to patients and their carers. This encompasses a wide range of areas, such as the recruitment of qualified staff, patient experience, maintaining a safe and suitable environment, ensuring clinical safety, and safeguarding the confidentiality of records.

We regularly monitor consultant performance and conduct on-site hospital reviews following the relevant regulators’ inspection methodology.

We strive to maintain an open and transparent culture where anyone, at any level, can raise concerns without fear, knowing their feedback will be heard and acted upon.

When incidents occur, we respond swiftly and effectively, dedicating resources to address both individual events and any related broader issues. We share relevant information and lessons learned within our organization and with the NHS and other independent sector hospitals.